Accreditation's the college has awarded.
Customer Service Excellence Award
The college has been re-accredited with Customer Service Excellence Award (April 2011).
As a Customer Service Excellence Award holder, we actively seek the views of all our stakeholders, including students, parents, employers and others. We assess the levels of customer satisfaction through a range of surveys, publish the results and use them to improve our service levels.
We also have a clear Complaints Policy, enabling customers to comment at any time. Our aim is always to put things right promptly and courteously, should they go wrong and to resolve issues in a mutually satisfactory manner.
North Lindsey College Customer Services has been successful in gaining re-accreditation for the Matrix Award in March 2016.
This means we have consistent standards and systems to ensure the quality of our information, advice and guidance services. The College has a full range of recruitment and admissions policies that are available both as hard copies and via the College intranet.
As a Disability Confident Employer we:
- have undertaken and successfully completed the Disability Confident self-assessment
- are taking all of the core actions to be a Disability Confident employer
- are offering at least one activity to get the right people for our business and at least one activity to keep and develop our people.
Investors In People
The College holds the prestigious Investors in People and achieved successful re-accreditation in December 2015, showing that we have sound systems for ensuring that our staff actively take part in keeping their training and skills up to date. Investors in People is central to helping employees become customer focused enabling us to effectively meet customer needs. As part of the process we review our current policies and practices against a recognised benchmark, which gives us a frame work for planning future strategy and action and a structured way to improve the effectiveness of training and development activities.
North Lindsey College was re-accredited with the Mindful Employer charter in November 2013.
The Charter for Employers who are Positive about Mental Health is just one element of the Mindful Employer initiative. The Charter is a voluntary agreement which seeks to support employers in working within the spirit of its positive approach.
As an employer we recognise that:
- People who have mental health issues may have experienced discrimination in recruitment and selection procedures. This may discourage them from seeking employment.
- Whilst some people will acknowledge their experience of mental health issues in a frank and open way, others fear that stigma will jeopardise their chances of getting a job.
- Given appropriate support, the vast majority of people who have experienced mental ill health continue to work successfully as do many with ongoing issues.
As an employer we aim to:
- Show a positive and enabling attitude to employees and job applicants with mental health issues. This will include positive statements in local recruitment literature.
- Ensure that all staff involved in recruitment and selection are briefed on mental health issues and the Disability Discrimination Act, and given appropriate interview skills.
- Make it clear in any recruitment or occupational health check that people who have experienced mental health issues will not be discriminated against and that disclosure of a mental health problem will enable both employee and employer to assess and provide the right level of support or adjustment.
- Not make assumptions that a person with a mental health problem will be more vulnerable to workplace stress or take more time off than any other employee or job applicant.
- Provide non-judgemental and proactive support to individual staff who experience mental health issues.
- Ensure all line managers have information and training about managing mental health in the workplace.